Premier Inn Southampton City Centre (West Quay)

It was clean room and air conditioning system was also perfect. But they need to fix problems like the mirror and ramp in the buttons. Furthermore, If you are concerning the noise from the next door, you would better select other choices.

Stupid, cheap, money-grubbing nickel-and-diming hotel policies and rules. Horrible internet that I measured at 20 Kbps, less than 1% of what is available in the lobbies of most hotels to non-guests and at Nero or Starbucks. Staff indicated that the hotel is "encouraging the purchase of a £6 proper internet speed". The "hotel policy" of having 1 towel per room no matter how many occupants are paying. Another staff member commented that "by the time most guests realize the lack of towels, they just don't shower, saving the management both towel laundry and hot water". If you want to check in a few minutes early, an extra £15 charge. No front desk (the task is managed by waiters who are busy at the bar and restaurant). Premier encourages you to become a "member" with additional privileges. However, when making a reservation, your member number is not accepted, and at check-in, they cannot access your membership. Room temperature control does not work, and the water pressure is a joke.

We stayed here enroute to the Isle of Wight. We went Premier plus. The room was lovely, although the view was rubbish! But that didn't really matter as we were only there for one night. We ate at the hotel with their "meal deal" and it was lovely. I am vegan and there were a few options for me, I had the burger and chocolate torte for desert. The staff were friendly and efficient, very hardworking, no complaints at all. I am looking forward to breakfast!